In this Sales Support Specialist role, you’ll deliver outstanding customer service by addressing questions and resolving concerns through live chat conversations. The opportunity is completely remote, with thorough onboarding provided to set you up for success.
Live chat customer service professionals manage customer inquiries that arrive via live chat across company websites and social media platforms. Questions may come from current customers seeking support or prospective customers interested in sales information.
Key Responsibilities:
- Answer customer messages quickly and courteously through live chat channels.
- Deliver helpful guidance and correct information to address customer concerns and questions.
- Keep interactions friendly and supportive throughout each conversation.
- Keep detailed records of all customer conversations for later use.
- Work alongside colleagues to exchange expertise and strengthen overall service quality.
Qualifications:
- Zero experience needed; full training will be supplied at no cost.
- Excellent ability to communicate in writing with correct punctuation and language use.
- Ability to pick up new skills rapidly and adjust to different workflows and technology.
- Conscientious about accuracy when logging and recording customer exchanges.
- Driven to go above and beyond in supporting customers and delivering quality assistance.
- Capable of functioning alone and collaborating within a distributed workforce environment.
- Access to stable internet and an appropriate dedicated workspace at home.
Contract length: Flexible, ongoing arrangement
Rate: $35 hourly
Skills/background needed: Access to a device capable of using social media platforms and website chat tools (Smartphone/Tablet/Computer). Capacity to work self-directed. Willingness to adhere closely to instructions and guidelines. Minimum of 10+ hours weekly availability. Dependable high-speed internet access.
Hours per week: Minimum 10+ hours weekly
Location: Work from anywhere with global eligibility (United States strongly preferred).
There is exceptional global demand for live chat support professionals at this moment.
Ready to jump in immediately? Submit your application today.