Do you have what it takes to deliver excellent customer support in a web-based retail setting? We’re looking for a Live Chat Support Specialist to interact with shoppers using text-based communication platforms including live chat and direct messaging. Your mission will be to drive conversions while resolving customer concerns effectively.
Responsibilities:
- Connect to the chat system through our website at the start of each shift to respond to shopper inquiries.
- Make use of chat platform tools to handle frequently occurring questions with speed.
- Reach out to a team supervisor when dealing with challenging or specialized customer issues.
- Participate in a quick 1-2 hour orientation session before your first day.
Contract length: Flexible, ongoing
Rate: $35 per hour
Skills/background needed:
- Computer or mobile device with internet access to use social platforms and website messaging tools.
- Ability to take initiative and adhere to established procedures.
- Minimum 5+ hours weekly availability.
- Dependable broadband connection.
Location:
- Work from anywhere with internet access (based in United States ideal).
Join the Growing Field:
Live chat support roles are experiencing tremendous growth across industries globally. If you’re prepared to begin immediately and deliver outstanding service interactions, we’d love to hear from you!