We’re seeking Live Chat Support Specialists to deliver outstanding customer assistance by responding to messages on social channels with speed and professionalism. Beyond simply replying to queries, this role is about fostering genuine connections and personalized conversations that make customers feel heard and inspire them to take action.
You’ll receive all the tools needed to excel, including a detailed reference guide full of answers to common customer questions. Armed with this knowledge base, you’ll communicate directly with shoppers across platforms like Instagram through live messaging, providing helpful advice and resolving concerns to improve their overall experience.
What you will be doing: As a live chat support agent, you’ll respond to incoming service requests through direct messaging on company websites and social media platforms. These inquiries may come from current customers needing help or prospective customers interested in learning more about products or services.
Contract length: Ongoing, with no set end date
Rate: $25 – $35 hourly
Skills/background needed: Access to a computer, smartphone, or tablet capable of running social media and web-based chat platforms. Capacity to work autonomously without supervision. Willingness to adhere carefully to written guidelines and processes. Minimum 10+ hours weekly availability. Stable, dependable internet connection.
Hours per week: Minimum 10+ hours weekly
Location: Work remotely from anywhere globally (US-based candidates especially welcome).
Live chat support positions are experiencing exceptional growth in demand across all regions currently.
Ready to jump in immediately? We’d love to hear from you.